Your new company

• Efficiently and professionally handle customer enquiries across multiple channels such as phone, email, and chat, catering to both internal and external customers.
• Ensure customer queries are processed promptly and accurately in adherence to the agreed SLA standards.
• Coordinate with departments including Commercial, Operations, the Travel Services team, and other stakeholders as required.
• Identify opportunities for process enhancements aligned with the Lean strategy.
• Promote a culture of excellent customer service within the team and broader unit.
• Uphold the organisation’s vision, purpose, goals, and values in daily activities.
• Participate in and contribute to various team projects.

What you'll need to succeed

• 2–3 years of experience in a customer service position.
• Demonstrated the ability to efficiently multitask, prioritise responsibilities, and manage time effectively.
• Proven track record of using initiatives to address customer needs independently.
• Excellent phone communication skills, including active listening.
• Capability to manage high workloads and perform well in high-pressure environments.
• Previous experience in a customer service contact centre.
• Familiarity with CRM systems and industry-standard practices.

What you'll get in return

• €18.98 per hour (20-hour week)

• Hybrid work after training
• 21 annual leave days
• Free Parking
• Wellbeing initiatives
• Staff discounts
• Pension

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.