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Customer Services Team member

1118839
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  • Job type

    Temporary

  • Location

    Limerick

  • Working Pattern

    Part-time,

  • Specialism

    Customer Service

  • Industry

    Travel, Hospitality, Leisure & Tourism

  • Pay

    €20p/h
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Part-time Customer Service Team Member

Your new company

An opportunity has arisen with our client for the role of Customer Support Services Team Member, reporting to the Customer Support Services Manager in Limerick. This role offers a unique opportunity to take on customer-facing responsibilities that directly impact our success. The role will involve providing first class service to our customers and assisting with key operational tasks. This role will suit someone with circa 2–3 years’ experience working in a customer service contact centre environment. Although this is a contract role, you will gain great experience during your time here and, given the size of the team in Limerick, other opportunities may arise after this contract expires. This role is offered on a 20 hour per week basis and will be shift based-including weekend work and bank holidays as rostered. An excellent work-life balance is on offer with this role.

Key Responsibilities:
  • Responding to customer queries through various channels including phone, email, and chat efficiently, accurately and in a professional manner. This will include internal and external customers.
  • Timely and accurate processing of customer queries in line with agreed SLA’s
  • Liaise with commercial, Operations team and other customers as necessary
  • Management of permits for our staff car parks and for our taxi and chauffeur drivers
  • Identifying process improvement opportunities following our Lean strategy
  • Champion excellent customer service within the team and wider unit
  • Demonstrate commitment to the company and companies shared services vision, purpose and goals and live the companies values daily
  • Support and assist in team projects
What you'll need to succeed
  • 2–3 years’ experience working in a Customer Service role
  • Proven ability to multitask, prioritize and manage time effectively
  • Proven ability to use own initiative when dealing with customers
  • Strong phone contact handling skills and the ability to actively listen
  • Ability to handle significant volumes and work well under pressure
  • Prior experience working in a customer service contact centre
  • Prior experience working with CRM systems and practices

What you'll get in return

  • Competitive hourly rate

  • 21 days Annual leave pro rata

  • Free Parking

  • Discounts internally

  • Pension 8% - 10%

  • Hybrid working options.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.


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