As Customer Service Coordinator, you will join a leading Irish semi-state utility company who are responsible for the delivery and maintenance of utilities across Ireland. Your new office is conveniently located in Dublin City and is accessible via public transport. Your new company requires you to join their team until June 2025. You will have a hybrid working model, 2 days in the office, 3 days at home.

As Customer Service Coordinator, you will report to the Complaints, Case Management and High-Profile Escalations Lead and will support the management of aspects of customer service for your new employer.

Your duties will include, but are not limited to, supporting the implementation of KPIs to ensure quality and consistent performance of the customer service team, supporting the teams track performance levels regarding all inbound and outbound contact types, supporting the management of the end-to-end customer complaints capability, working to continuously improve customer journeys, supporting the management of the customer experience team to monitor and analyse customer satisfaction and all general administrative and support duties that fall into your role.

This is a great opportunity for you to gain excellent customer service experience within a reputable Irish semi-state organisation.

You will ideally have recent relevant experience in a similar customer care function, previous experience working in utilities is advantageous. The ability to set up ongoing processes and procedures to collect and review information along with a commitment to strive for quality and high customer service standards is essential. Proactivity, with the ability to work on your own initiative and with others to ensure success in the performance of the team, along with the ability to create and develop good working relationships to facilitate the accomplishment of work goals is necessary to ensure that the customer operations function runs smoothly. You will have strong IT skills with proficient working knowledge of MS Suite, including Word, Excel, PowerPoint and Outlook.

With clear and relevant examples of your career achievements within a customer support environment, you will be a strong candidate for this role.

You will be rewarded with a competitive salary and gain invaluable and transferable experience within an innovative team within a reputable semi-state organisation. Your support to this team will be rewarding as you will be assisting with the delivery of high-quality customer experiences. Your new role offers a hybrid work model.