Your new company
Your new company is a leading consumer payment service provider. They process a wide range of electronic transactions, including debit and credit card payments, mobile phone top-ups, M50 motorway toll payments, Leap travel cards, local property tax payments, pay-by-phone parking, pre-paid and bill-pay utilities, and parcel collection services. They operate a network of over 3,500 stores across Ireland, making it easier for consumers to pay for various services and products.

Your new role
The role involves dealing with customer enquiries over the phone and through email, communicating and working alongside a team of call centre agents, data entry, providing excellent customer service and general administration duties. This is a busy role and applicants must have excellent telephone communication skills, be highly organised, have excellent attention to detail with a friendly personality. The ideal candidate will have excellent diagnostic, troubleshooting and problem-solving skills. You must be a proactive and motivated individual who has the ability to work on your own and as part of a team.

Your Responsibilities

• Handling inbound and outbound calls
• Customer support
• Record-Keeping
• Product Knowledge
• Relationship building
• Team Collaboration
• Technical Support
• Compliance and Quality Assurance

What you'll need to succeed

• Minimum of 1 year of Customer Service experience (must be in a call centre)
• Strong administration skills
• Must be computer-literate
• Fluent in English, both spoken and written

What you'll get in return

• Health benefits
• Training programs
• Incentives and bonuses
• Employee discount

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.